Terms & Conditions

1. AGENCY SERVICES
1.1 Nanny & Governess specializes in connecting exceptional families with the perfect staff. Once we understand your requirements, we will:

• Actively promote the position.

• Conduct thorough interviews and background checks.

• Present a shortlist of the top five candidates.

• Assist in scheduling video calls with your preferred candidates.
  1.2 After selecting the ideal candidate, we will provide both you and the candidate with a draft contract for review.

2. FEES & PAYMENT
2.1 Agency Fees
The following fees are in addition to the candidate’s salary and must be paid upfront via bank transfer once the candidate accepts the job offer, before signing the employment contract and the candidate's placement begins. The Client is responsible for any bank fees associated with the transfer. If the Client changes their mind after a job offer is made, they will be liable for a cancellation fee of 25% of the agreed fee.

UK & Europe

• Permanent Staff (12+ weeks): 18% of annual gross salary

• Temporary Staff: £50 per day

• Maternity Nurses (24 hours): 25% of gross salary for booking

• Trial Period: £50 per day

International

• Permanent Staff (12+ weeks): 22% of annual gross salary

• Temporary Staff: £75 per day

• Maternity Nurses (24 hours): 25% of gross salary for booking

• Trial Period: £75 per day

2.2 Candidate Introduction Guarantee
If Nanny & Governess introduces a candidate to the Client, and another agency subsequently presents the same candidate, the Client agrees to pay Nanny & Governess the full agency fee if they proceed with hiring that candidate. This ensures recognition of our initial introduction and the efforts involved in sourcing and vetting candidates.

3. TRAVEL, ACCOMMODATION & LIVING EXPENSES
3.1 For international placements or relocations, the Client agrees to cover all reasonable travel expenses for the candidate, including:

• Economy or business-class flights (as agreed).

• Visa and work permit costs (if applicable).

• Ground transportation to and from the airport.
  3.2 For live-in positions, the Client will provide suitable accommodation for the candidate, which must be a private, secure, furnished space with access to basic amenities.
  3.3 The Client will ensure the candidate receives adequate meals or a food allowance while on duty.
  3.4 The Client is responsible for providing full medical coverage for the candidate if the placement is outside the UK.

4. REPLACEMENT & GUARANTEE POLICY
4.1 To ensure your complete satisfaction, we offer a guarantee: If either the family or the candidate terminates the placement within the first three months, we will provide up to three replacement candidates at no additional cost.
4.2 Please note that this policy does not include refunds.

5. CLIENT RESPONSIBILITIES
5.1 The Client is responsible for:

• Directly employing and compensating the nanny.

• Ensuring a safe, respectful working environment.

• Complying with all relevant employment and tax laws.

6. CONFIDENTIALITY
6.1 Both the Agency and the Client agree to maintain confidentiality regarding all personal and professional information shared during the placement process.

7. LIABILITY DISCLAIMER
7.1 Agency’s Liability
7.1.1 Nanny & Governess makes no guarantees regarding the performance, conduct, or suitability of candidates placed with the Client. The Agency is not liable for any damages, losses, injury, or other adverse consequences arising from the actions or inactions of the candidate after placement.
7.2 Client’s Responsibilities
7.2.1 The Client is responsible for ensuring the legal employment of the candidate and providing a safe working environment. The Agency is not responsible for managing the ongoing employment relationship or addressing issues related to the candidate’s performance, conduct, or behavior after placement.
7.3 Indemnification
7.3.1 The Client agrees to hold the Agency harmless from any claims, damages, losses, or liabilities arising from the employment of the candidate, including personal injury or disputes with the candidate.
7.4 Limitation of Liability
7.4.1 The Agency’s liability is limited to the total fees paid by the Client for the placement. The Agency is not liable for any indirect, special, incidental, or consequential damages, including loss of profit or reputation.
7.5 Force Majeure
7.5.1 The Agency is not liable for failure to perform due to causes beyond its control, including acts of God, war, natural disasters, or other unforeseeable events.

8. CONTINUING OBLIGATIONS
8.1 The obligations outlined in this Agreement, including but not limited to confidentiality, liability disclaimers, indemnification, and governing law, shall remain in effect indefinitely and survive the completion of any placement or termination of services.
8.2 The Client acknowledges that all fees paid to the Agency are non-refundable.

9. GOVERNING LAW
9.1 This Agreement shall be governed by the laws of England, United Kingdom.

CONTACT INFORMATION
Nanny & Governess
Office 95, Unit 5, 399-405 Oxford Street, Mayfair, London W1C 2BU
+44 203 4320272 / +44 79444 92518
info@nannygoverness.co.uk | www.nannygoverness.co.uk

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