Terms & Conditions

1. AGENCY SERVICES

1.1 About Nanny & Governess
Nanny & Governess is a boutique childcare and household staffing agency placing exceptional professionals with families worldwide.

We take a highly personal approach—carefully matching each family with candidates who are not only qualified and experienced, but also committed, reliable, and responsible.

1.2 The agency will:

• Promote your vacancy within our internal candidate database and wider network

• Advertise the role across targeted, paid platforms dedicated to childcare and household staffing, as well as our social media channels to maximize reach

• Conduct thorough interviews and review all relevant documents

• Request references from candidates in advance and verify them once you’ve expressed interest in interviewing

• Present a refined shortlist of the most suitable candidates

• Ensure that all candidates you wish to interview have at least two verified references

• Coordinate and assist with scheduling interviews with your preferred individuals

1.3 Trial

After selecting the ideal candidate, if preferred we will organize a paid trial.

A trial period is a valuable step in ensuring the nanny is the right fit for your family’s routine, values, and expectations before making a long-term commitment.

Agency fees apply as well as compensation to the candidate. Trial fees are paid to the agency in advance, while the candidate is paid directly by the client on a daily or weekly basis.

If successful we will provide both you and the candidate with a draft contract for review.

2. FEES & PAYMENT

2.1 Agency Fees

The following fees are in addition to the candidate’s salary and must be paid upfront via bank transfer once the candidate accepts the job offer, upon signing the employment contract and before the candidate's placement begins. The Client is responsible for any bank fees associated with the transfer.

UK & Europe

• Permanent Staff (12+ weeks): 18% of annual gross salary

• Temporary Staff: £50 per day (flat daily rate, charged only for days worked, whether full or partial hours)

• Maternity Nurses (24 hours): 25% of gross salary for booking

• Trial Period: £50 per day (flat daily rate, charged only for days worked, whether full or partial hours)

International

• Permanent Staff (12+ weeks): 22% of annual gross salary

• Temporary Staff: £75 per day (flat daily rate, charged only for days worked, whether full or partial hours)

• Maternity Nurses (24 hours): 25% of gross salary for booking

• Trial Period: £75 per day (flat daily rate, charged only for days worked, whether full or partial hours)

Note: Gross Salary

Gross Salary refers to the total amount of remuneration agreed upon between the Employer and the Employee before any deductions. This includes basic salary, any guaranteed bonuses, overtime pay, allowances (such as housing or travel, if applicable), and any other contractual earnings. It does not account for statutory or voluntary deductions such as income tax, national insurance contributions, or pension contributions.

2.2 Discount

We’re pleased to offer a 10% discount to returning clients in recognition of their continued trust and for choosing to work with us again.

2.3 Candidate Introduction Guarantee

If Nanny & Governess introduces a candidate to the Client, and another agency subsequently presents the same candidate, the Client agrees to pay Nanny & Governess the full agency fee if they proceed with hiring that candidate. This ensures recognition of our initial introduction and the efforts involved in sourcing and vetting candidates.

2.4 Candidate Introduction and Hire Obligation

If a Candidate is introduced to the Client by the Agency—whether by email, verbal communication, written profile, or any other format—and the Client subsequently decides to engage or hire the Candidate at any time, whether immediately or at a later date, the Client agrees to pay the applicable Agency fee in full. This obligation applies regardless of whether the engagement is temporary, permanent, full-time, part-time, or on any other basis, and regardless of whether the introduction resulted in an interview or not at the time of initial presentation.

2.4 Conversion from Temporary to Permanent Employment

If a Candidate introduced by the Agency is initially engaged by the Client on a temporary basis and the Client subsequently wishes to offer the Candidate a permanent or extended engagement (whether during or following the temporary placement), the Client must inform and arrange such engagement through the Agency. In such cases, the Agency’s standard permanent placement fee will apply. This fee must be paid in full prior to the commencement of the Candidate’s permanent placement. This clause applies irrespective of the time elapsed between the temporary and permanent engagements.

3. TRAVEL, ACCOMMODATION & LIVING EXPENSES

3.1 For international placements or relocations, the Client agrees to cover all reasonable travel expenses for the candidate, including:

• Economy or business-class flights (as agreed).

• Visa and work permit costs (if applicable).

• Ground transportation to and from the airport.

3.2 For live-in positions, the Client will provide suitable accommodation for the candidate, which must be a private, secure, furnished space with access to basic amenities.

3.3 The Client will ensure the candidate receives adequate meals or a food allowance while on duty.

3.4 The Client is responsible for providing full medical coverage for the candidate if the placement is outside the UK, unless the country offers comprehensive free healthcare.

4. REPLACEMENT & GUARANTEE POLICY

4.1 To ensure your complete satisfaction, we offer a guarantee: If either the family or the candidate terminates the placement within the first three months, we will provide up to three replacement candidates at no additional cost.

4.2 Please note that this policy does not include refunds.

5. CLIENT RESPONSIBILITIES

5.1 The Client is responsible for:

• Directly employing and compensating the candidate.

• Ensuring a safe, respectful working environment.

• Complying with all relevant employment and tax laws.

6. CONFIDENTIALITY

6.1 Both the Agency and the Client agree to maintain confidentiality regarding all personal and professional information shared during the placement process.

7. LIABILITY DISCLAIMER

7.1 Agency’s Liability

Nanny & Governess makes no guarantees regarding the performance, conduct, or suitability of candidates placed with the Client. While the Agency undertakes all reasonable efforts and exercises due diligence to find a suitable candidate, it is not liable for any damages, losses, injury, or other adverse consequences arising from the actions or inactions of the candidate after placement.

7.2 Client’s Responsibilities

The Client is responsible for ensuring the candidate’s legal employment and providing a safe working environment. While the Agency does not manage the ongoing employment relationship or handle issues related to the candidate’s performance, conduct, or behavior after placement, it will endeavour to support and assist the Client with any concerns that may arise.

7.3 Indemnification

The Client agrees to hold the Agency harmless from any claims, damages, losses, or liabilities arising from the employment of the candidate, including personal injury or disputes with the candidate.

7.4 Limitation of Liability

The Agency’s liability is limited to the total fees paid by the Client for the placement. The Agency is not liable for any indirect, special, incidental, or consequential damages, including loss of profit or reputation.

7.5 Force Majeure

The Agency is not liable for the candidate’s failure to perform obligations due to causes beyond its control, including acts of God, war, natural disasters, or other unforeseeable events.

8. CONTINUING OBLIGATIONS

The obligations outlined in this Agreement, including but not limited to confidentiality, liability disclaimers, indemnification, and governing law, shall remain in effect indefinitely and survive the completion of any placement or termination of services.

9. GOVERNING LAW

9.1 This Agreement shall be governed by the laws of England, United Kingdom.

CONTACT INFORMATION

Nanny & Governess
Office 95, Unit 5, 399-405 Oxford Street, Mayfair, London W1C 2BU
+44 203 4320272 / +44 79444 92518
info@nannygoverness.co.uk | www.nannygoverness.co.uk

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